Shipping and payment information:

For all products offered, collection by the buyer within the European Union is only possible by arrangement.


"I JUST PLACED AN ORDER, WHEN WILL IT SHIP?"
Please allow 1 - 3 business days for processing and production time to ship your order. If you wish to collect your order yourself please inform us of this in your order, or by eMail.

"WHAT IS THE SHIPPING TIME?"
In Europe, we shipped with our Cooperation Partners, DHL or HERMES. US orders are shipped via USPS and FedEx, international orders are shipped depending on the fulfillment center the product originates from.
Average transit times in Europe: 5 - 20 business days.
Average transit times to foreign countries: 10 - 45 business days.
Under certain circumstances (natural disasters, public holidays, weather, etc.), shipping may be delayed. Although most packages arrive on time, there may be circumstances and delays involving our carriers. For this reason, we cannot guarantee the exact delivery time; delivery is the responsibility of the shipping company.

"WILL I RECEIVE A TRACKING NUMBER?"
We offer tracking for every order. Tracking will be available once your product has been shipped. Each individual product may be shipped from different fulfillment centers around the world, as our product research team spends the time finding high-quality yet affordable products.

If you have received your tracking number and need help tracking your order, we are more than happy to assist you.

"CAN I CANCEL MY ORDER?"
You can cancel your order for free! You must cancel your order within 12 hours of creation for the cancellation to take effect. If the item has already been shipped, please send an email to info@forsam-medical.com. All you need to do is send us an email with the subject "CANCEL".
Payments already made will be refunded on the next working day.

"I ENTERED AN INCORRECT ADDRESS!"
If you misspelled or auto-filled your address, simply reply to your order confirmation email and give us the correct information. Notify us immediately by emailing info@forsam-medical.com. If the address is incorrect, we can correct this within 12 hours.

"MY ITEM ARRIVED DAMAGED".
We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 items arrives damaged due to mishandling by the postal service.

If this happens to you, please contact us with:
- Your order number.
- A photo of the damaged product. Please simply return the damaged product to us.
Once we receive it, we will be happy to send you a new one free of charge.

"I HAVE A QUESTION THAT HAS NOT BEEN ANSWERED, CAN YOU PLEASE HELP ME?"
If we have not been able to answer your question yet, please contact us directly via chat, WhatsApp business, or eMail and we will do our best to reply within 24 hours :)


All contact information can be found here <<

Payment Terms: ( also in our FAQ/ IMPRINT) 

 

For a direct payment:

Please use for bank transfers from your company account!

Beneficiary name:

forsam development germany Ltd

 

1. Bank name:

Citibank

Bank address for €uro Payment

1 North Wall Quay, International Financial Services Centre (IFSC), Dublin 1, Ireland

IBAN:

IE81CITI99005170115360

BIC:

CITIIE2X

 

2. Bank name:

Barclays

Bank address for GBP Payment

Sort code:

231486

Account number:

07896685

 

3. Bank name:

First Century Bank

Bank address for USD Payment

Bank address:

1731 N Elm St  Commerce, GA 30529 USA

Routing (ABA):

061120084

Account number:

4026043044390

Account type:

CHECKING

 

 

The purpose of the transfer is the number of the offer, or in the Contract, or the Productname/Quantity.

 

Transfers require 1-3 business days

SEPA includes countries of the EU and EEA

 

A direct save payment (private or business) by Credit Card is also possible with this SUPERPAY/STRIPE Link: 

https://pay.superpayit.com/forsam-development-germany-ltd

Simply and securely use this direct LINK for CreditCards, name your company, contact details with email, and delivery address.
It is important to mention the order number and quantity.
Regular your item is in stock in large quantities and ready to ship immediately after receipt of payment.

We will send you the invoice to your email address.

Thank you.

Any questions? 

All contact information can be found here

by

forsam development germany ltd.

research, and development, medical/technical and ecological products, import/export